General Information

ORDERING:

We do NOT have minimum orders. All prices are list and are shown including GST. When a certain product is not available we reserve the right to
substitute a product of equal quality.
You can place orders by mail, phone, fax or e-mail: sales@qls.net.au
When ordering please ensure you use product name and code as well as special colour/sizes where applicable. If you require an item that is not
illustrated please enquire and we will try to assist.

CUSTOMER ACCOUNTS:

We will open accounts immediately for schools, libraries, colleges, universities, hospitals and other public institutions. When a credit account has been
granted by QLS Group, payment is to be made within 30 days of the invoice date.
Private business firms may open accounts with proper credit references.
Individuals should send a cheque or money order with their list of requested products or quote a credit card number if ordering by phone.
We accept Master Card, Bankcard and Visa credit cards.

DELIVERIES:

Unless advised of special instructions we will deliver goods by our freight companies using our very competitive rates.
General Products: — ex stock. You will be notified on your invoice if we are unable to send the complete order. Goods not supplied, indicated by “O”
in the “supplied” column, will be placed on back order and forwarded immediately they come to hand.
Shelving: — Our standard colour “Off-White” is available ex stock.
Coloured shelving leadtimes will apply. Non standard colours will attract a surcharge.
Furniture: — Standard products are available ex stock. Special order delivery leadtimes will apply.
Express Delivery: — Small urgent requirements can be sent to you using Express Post. These deliveries will be charged to you at cost.
Insurance: — Goods despatched from our warehouse are not covered by insurance against loss or damage in transit. We will arrange such a cover if
instructed to do so in writing by the customer. The cost of this Insurance is to the Customers’ account.

RETURNS — CREDITS:

We will NOT accept goods without an authorisation number, given by our Sales Co-ordinator, prior to the goods being returned.
Faulty Goods: If you receive items that are faulty, contact your nearest branch office within 7 days for an authorisation number and instructions for
their return.
Incorrectly Ordered Goods: If you wish to return goods for any other reason (eg - ordered in error, over ordered, ordered incorrect size etc) contact
your nearest branch office within 7 days.
The following conditions will apply.
1. You must obtain an authorisation number.
2. Goods must be returned in good condition at your expense.
3. A credit will be given on the goods only.
4. Delivery charges will not be credited.
5. Our supplier’s 20% restocking surcharge will be deducted from your credit.

GUARANTEE:

Queensland Library Supplies Pty Ltd is a Quality Assured company. We manufacture many of our furniture items and offer a full
guarantee. Hydestor shelving is manufactured to strict requirements and meets the Australian Standards. Some general product items
may be limited to the manufacturer’s warranty